Careers at Townson Tractors
As a family run company for over 50 years, we are very proud of the levels of customer support we offer here at Townson Tractors. As main franchise dealer for market leading manufacturers such as New Holland and JCB, it is imperative to maintain exacting levels of customer support and satisfaction. Due to our recent growth and exciting plans for the future we now require an Aftersales Manager to enable us to achieve this.
About the role
We are recruiting an experienced Aftersales Manager to join our company. We are focused on giving excellent levels of customer service, and an Aftersales Manager is a key part of this process. As the Aftersales Manager you will be responsible for managing a team of 12 people across both the parts and service departments.
The main duties of this role will include, but not be limited to:
Organisation of specific staff roles/duties within each department
Implementing and maintaining process to achieve customer satisfaction
Monitor and controlling costs and stock levels in order to achieve quality standards
Ensuring manufacturer standards are adhered to at all times
Liaising with manufacturer representatives to achieve growth and ensure targets are met
Create a safe working environment and monitor colleague performance
Actively monitor the market for new ways to grow our business/market share
For this role it is vital that you are able to provide a successful track record, preferably within the agricultural or automotive Industry. To demonstrate success at managing teams of people and have excellent people management and leadership skills. You will be expected to grow our business using these key leadership, motivational and communication skills. With high levels of organisation and professionalism to be maintained at all times. You will require strong IT skills and an understanding of manufacturer aftersales processes
If this role sounds like something that suits you then we would love to hear from you
For an informal conversation in the strictest confidence please call / email John Craig on the below to discuss further
John Craig 07971599185 01729850374